Frequently Asked Questions

Comcero is a trusted market place exclusively focused on trading Services confidently. It will connect thousands of trades people to millions of people everywhere, with precisely the Service they're looking for.
Comcero changes the way people buy and sell Services and skills.

A Service is something that needs doing, such as:

• build an extension
• lay a patio or driveway
• dispose of some toxic materials
• organise a wedding

You can post details about your need for a Service, indicating your selection criteria i.e. things that are important to you and how you want to go through the selection of a Seller, including timescales; how you wish to be contacted and when you want the job/task done. You get help with everything you need, such as storing of documents, pictures and sending messages and emails. And importantly, you are anonymous until you decide to give this up.

Comcero encourages trust and integrity and provides the means to do business the way you want.

Buyers are people who seek a Service. They could be:

• Consumers
• SME's
• Schools
• Specialists e.g. Estate Agents or Property Developers

Sellers are people who provide Services. They could be:

• Sole traders
• SME's

• It's free!
• Reduce your exposure to timewasters - You are anonymous until you want to do business with a Buyer
• Get all the tools and aids needed to manage your prospects and customers FOC

Yes, Comcero is designed for all types of jobs, whatever the cost, duration or complexity. There are two ways to use Comcero - Express and Classic.

Comcero Express is for lower value jobs (typically £5-£250) and/or emergency jobs. For example:

• "My car needs washing"
• "The grass in my garden needs cutting"
• "I need a new TV point in my bedroom"
• "My roof is leaking"

The process is simple and quick to reflect the nature of the need.

Comcero Classic is for longer running jobs typically of high value. For example:

• Need somebody to build an extension?
• Need someone to lay a patio or driveway?
• Need a tax specialist?
• Need someone to organise a wedding?

• A Buyer posts an Express need.
• Relevant Sellers receive this lead (NO CONTACT DETAILS).
• A Seller can now decide if they want to bid for the work.
• The Buyer will get the first 5 bids from interested Sellers including their contact details and an indication of cost for the job.
• The Seller will see the Buyer's contact details if they are one of the 5 bids.
• The Buyer will choose a Seller and contact them, unless the Buyer prefers you to contact them.
• After the job is finished, both parties rate each other and give feedback in terms of the working relationship and results.
• An audit trail of all activity is retained.

• A Buyer posts a Classic need.
• Sellers receive relevent leads (NO CONTACT DETAILS).
• Seller decides to tender.
• Buyer get responses from interested Sellers.
• Buyer shortlists Sellers (minimum 2, maximum 5).
• Seller accepts shortlisting.
• Both your and the Seller's details are revealed to each other.
• Using simple-to-use tools, both parties enter a dialogue, including meetings, quotations etc.
• Buyer chooses a Seller.
• After the job is finished, both parties rate each other and give feedback in terms of the working relationship and results.
• An audit trail of all activity is retained.

Yes, you can, it's very expensive, but there is a better way:

• You are automatically invited to tender for new business.
• You'll be given an indication of how good a fit your service offer is.
• Reviews tell you how good the Buyer is.
• You decide whether to accept the job/task.
• No more dealing with timewasters or inappropriate enquiries.

Yes, they can, but:

• The Buyer may never find you - they usually only look at the first 3 pages returned.
• It's very expensive to get noticed on Google.
• Buyers are frustrated by the amount of information received from Google searches.
• Buyers want more specific information not just telephone number, address and a map.

Comcero is a full trading marketplace:

• Universal - covers all categories of services.
• It's free!
• Manage the working relationship with a Buyer or Seller from start to end.
• Communicate, store information, plan meetings - all in one place.
• Know instantly the status of a job.
• Maintain anonymity until you're ready to work with a Buyer.

Yes, of course.

With Comcero:

• Every Buyer has a review which you can see.
• All activity is recorded by Comcero.
• Your details are not disclosed until you accept being shortlisted by the Buyer.
• You will be encouraged to report problems, offensive content and any policy breaches to Comcero.

Comcero will be able to issue warnings, limit, suspend or terminate our services or Buyer accounts, if a Buyer is acting inconsistently with the letter or spirit of our policies. Rogue Buyers will not be attracted to Comcero - See Buyer Code of Conduct.

With Comcero:

• Every Seller has a review which you can see.
• When a Buyer posts a need they can state that they will need proof of valid:
  • References
  • Company registration number and/or VAT number
  • Memberships and certifications
  A Buyer can subsequently check documents supplied digitally or non-digitally by the Seller.
• Buyer details are not disclosed until a Seller accepts being shortlisted by the Buyer.
• All activity is recorded.
• Buyers will be encouraged to report problems, offensive content and any policy breaches to Comcero.

Comcero will be able to issue warnings, limit, suspend or terminate its Services or Seller accounts, if a Seller is acting inconsistently with the letter or spirit of our policies. Rogue Sellers will not be attracted to Comcero - see Seller Code of Conduct.

When you register with Comcero, the on-line form will help you to describe your business profile, skills, qualifications and services. Once this is done, Comcero will match you with Buyers and indicate the compatibility, so you can compare and select the best jobs you want to win.

Yes, neither you nor the Buyer's contact details are released until you have accepted being shortlisted for the job.

We are covering all of the UK, namely; England, Wales, Scotland and Northern Ireland.

Yes, when registering you can determine the area you wish to work within.

There is no limit, when a Buyer posts a need that is covered by your own service and location, you will receive it immediately.

Either by email or by logging onto Comcero or by SMS. You can change your preference at any stage.

Yes, for all jobs categorised as Classic, you can Auto-tender. When set, Comcero will tender, on your behalf, for leads that match the service you offer.

Yes, any number of people can be registered from within your company.

Yes, you can store several types of documents.

You can view pictures that a Buyer has uploaded to help describe their job. The following file MIME types are supported: Jpeg, Pjpeg, Gif, Bmp and Png.
You can upload and send files to a Buyer, as well as view files sent by the Buyer to you. The following file MIME types are supported: Jpeg, Pjpeg, Gif, Bmp, Png and Pdf.
You can add or edit a Certificate or Membership you have to prove the authenticity of your claim. Please note that this document will be shared with the Buyer once you have accepted their shortlist request. The following file MIME types are supported: Jpeg, Pjpeg, Gif, Bmp, Png and Pdf .
Please note that the maximum size for a file is 1Mb

Yes, you can send and receive messages.

Yes, you can set all kinds of reminders and write notes about your meetings, even conversations with interested Buyers.

The maximum number of competitors you will have after being shortlisted is 4 and the minimum will be 1.
Comcero even gives you a shortlist status telling you how many Sellers have been shortlisted to date for a job. Your details will not be shared with other competitors.

If you need to you can withdraw your interest; at tender, shortlist, chosen or at fulfillment stages, we will ask you to tell us why you want to withdraw. The Buyer will be notified accordingly.

Comcero will notify you if the Buyer withdraws.

You can withdraw your interest from the job. The Buyer will be notified accordingly.

Go to MyAccount > Preferences and select holiday period. You can mark yourself as not available and indicate the dates you are on leave or do not wish to receive new leads.

Yes, you can. After registering go to MyAccount > Preferences and select holiday period.

The minimum age is 18.

Reviews are important to build good relationships and levels of trust within the community of users.
A review consists of a rating and feedback. Buyers will be able to see your reviews and you can conversely see theirs.

Yes, we store all activity information which can be accessed at a later date.

You will be able to leave a review to indicate your experience (this must be without any strong language).

Comcero will offer on-line tools for mediation. Because we have an audit of all activity between each party we can help this process.

NO.

The Buyer pays you directly for the service provided as per your agreements and obligations.

It's free!

Yes please, just ask them to come to the website www.comcero.com to register. There is a Refer a friend section in Comcero where you can refer friends as Buyers or Sellers.

Yes, you can, but you will need to register for each seperately.

There will be advertising space on Comcero. Companies registered as Sellers will not be allowed to advertise on Comcero or sponsor Comcero. This is to ensure that all Sellers can compete on a level playing field. However, companies who want to promote their brands will be able to advertise, for example, manufacturers. See Advertising.

• The Company is called ClearNeeds Limited.
• ClearNeeds Limited is UK registered.
• ClearNeeds Limited was created in November 2007 to bring Comcero to market.
• The entrepreneurs behind Comcero are British.

No. We do not plan to share your information with any third parties.

Please see the following documents:

Terms and Conditions for Sellers
Seller Code of Conduct
Payment Policy for fees
Privacy Policy
Data Storage Policy

Comcero is a trusted market place exclusively focused on trading Services confidently. It will connect thousands of trades people to millions of people everywhere, with precisely the Service they're looking for.
Comcero changes the way people buy and sell Services and skills.

A Service is something that needs doing, such as:

• build an extension
• lay a patio or driveway
• dispose of some toxic materials
• organise a wedding

You can post details about your need for a Service, indicating your selection criteria i.e. things that are important to you and how you want to go through the selection of a Seller, including timescales; how you wish to be contacted and when you want the job/task done. You get help with everything you need, such as storing of documents, pictures and sending messages and emails. And importantly, you are anonymous until you decide to give this up.

Comcero encourages trust and integrity and provides the means to do business the way you want.

Buyers are people who seek a Service. They could be:

• Consumers
• SME's
• Schools
• Specialists e.g. Estate Agents or Property Developers

Sellers are people who provide Services. They could be:

• Sole traders
• SME's

• It's free!
• Reduce your exposure to timewasters - You are anonymous until you want to do business with a Seller.
• There is an audit trail of all activity i.e. full transparency.

Yes, Comcero is designed for all types of jobs, whatever the cost, duration or complexity. There are two ways to use Comcero - Express and Classic.

Comcero Express is for lower value jobs (typically £5-£250) and/or emergency jobs. For example:

• "My car needs washing"
• "The grass in my garden needs cutting"
• "I need a new TV point in my bedroom"
• "My roof is leaking"

The process is simple and quick to reflect the nature of the need.

Comcero Classic is for longer running jobs typically of high value. For example:

• Need somebody to build an extension?
• Need someone to lay a patio or driveway?
• Need a tax specialist?
• Need someone to organise a wedding?

• You post your Express need FOC.
• Relevant Sellers receive your information (NO CONTACT DETAILS).
• A Seller can now decide if they want to bid for the work.
• You will get the first 5 bids from interested Sellers including their contact details and an indication of cost for the job.
• The Seller will see your contact details if they are one of the 5 bids.
• You choose a Seller and contact them, unless you prefer the Sellers to contact you.
• After the job is finished, both parties rate each other and give feedback in terms of the working relationship and results.
• An audit trail of all activity is retained.

• You post your Classic need FOC.
• Relevant Sellers receive your information (NO CONTACT DETAILS).
• Seller decides to tender (or not).
• You get responses from interested Sellers.
• You shortlist Sellers (minimum 2, maximum 5).
• Seller accepts shortlisting.
• Both your and the Seller's details are revealed to each other.
• Using simple-to-use tools, both parties enter a dialogue, including meetings, quotations etc.
• Finally you choose a Seller.
• After the job is finished, both parties rate each other and give feedback in terms of the working relationship and results.
• An audit trail of all activity is retained.

Yes, you can, but there is a better way:

• You describe what you want and how you want it, then this is sent out to all the relevant Sellers.
• You'll be given an indication of how well a Seller fits your requirements.
• Reviews tell you how good the Seller is.
• You are anonymous to Sellers until you decide to give this up.
• No more dealing with timewasters or inappropriate Sellers.

Yes you can, but:

• You may never find the best Seller.
• You will be inundated with information received from Google searches.
• You will have to contact the Seller.
• This is very time consuming.
• You will not know about the Seller's reputation.
• You will need to give your contact details even before you know whether this is a good Seller for your job.

Comcero is a full trading marketplace and is:

• Universal - covers all categories of Services.
• Completely free.
• Manage the working relationship with a Buyer or Seller from start to end.
• Communicate, store information, plan meetings - all in one place.
• Know instantly the status of a job.
• Maintain anonymity until you're ready to work with a Seller.

Yes, of course.

With Comcero:

• Every Seller has a review which you can see.
• When a Buyer posts a need they can state that they will need proof of valid:
  • References
  • Company registration number and/or VAT number
  • Memberships and certifications
  A Buyer can subsequently check documents supplied digitally or non-digitally by the Seller.
• Buyer details are not disclosed until a Seller accepts being shortlisted by the Buyer.
• All activity is recorded.
• Buyers will be encouraged to report problems, offensive content and any policy breaches to Comcero.

Comcero will be able to issue warnings, limit, suspend or terminate its Services or Seller accounts, if a Seller is acting inconsistently with the letter or spirit of our policies. Rogue Sellers will not be attracted to Comcero - see Seller Code of Conduct and Buyer Code of Conduct.

When a Seller registers with Comcero, the on-line form will help them to describe their business profile, skills, qualifications and Services. When you post your need your selection criteria is automatically used to match you with the most appropriate Sellers and Comcero will indicate the compatibility, so you can compare and select the best Sellers you want to work with.

Yes, neither you nor the Seller's contact details are released until your shortlist request has been accepted by the Seller.

We are covering all of the UK, namely; England, Wales, Scotland and Northern Ireland.

There is no limit. When you post a need, it is automatically sent to all the registered Sellers that provide the relevant Service.

Either by email or by logging onto Comcero.

Yes, any number of people can be registered from within your company.

Yes, you can store several types of documents.

You can upload pictures to better describe your need or job. The following file MIME types are supported: Jpeg, Pjpeg, Gif, Bmp and Png.
You can upload and send files to a Seller, as well as view files sent by the Seller to you. The following file MIME types are supported: Jpeg, Pjpeg, Gif, Bmp, Png and Pdf
You can view a Seller's document of their Certificate and/or Membership. The following file MIME types are supported: Jpeg, Pjpeg, Gif, Bmp, Png and Pdf.
Please note that the maximum size for a file is 1Mb

Yes, you can send and receive messages.

Yes, you can set all kinds of reminders and write notes about your meetings, even conversations with interested Sellers.

You can withdraw your Service need at response, shortlist, chosen or at fulfillment stage; but we will ask you to tell us why you want to withdraw. The Seller will be notified accordingly.

We will notify you if the Seller withdraws.

You can remove a Seller from responses received or at shortlist. If you withdraw at shortlist stage we will ask you to tell us why. The Seller will be notified accordingly.

No, you can post a need when you are ready.

The minimum age is 18.

Reviews are important to build good relationships and levels of trust within the community of users.

A review consists of a rating and feedback. Sellers will be able to see your reviews and you can conversely see theirs.

Yes, you can look at their reviews.

You will be able to leave a review to indicate your experience (this must be without any strong language).

Comcero will offer on-line tools for mediation. Because we have an audit of all activity between each party we can help this process.

No. It's free.

You pay the Seller directly for the Service provided as per your agreements and obligations.

It's free!

Yes please, just ask them to come to the website www.comcero.com to register.

Yes, you can, but you will need to register for each seperately.

• The Company is called ClearNeeds Limited.
• ClearNeeds Limited is UK registered.
• ClearNeeds Limited was created in November 2007 to bring Comcero to market.
• The entrepreneurs behind Comcero are British.

No. We do not plan to share your information with any third parties.

Please see the following documents:

Terms and Conditions for Buyers
Buyer Code of Conduct
Payment Policy for fees
Privacy Policy
Data Storage Policy